About Us
Our virtual enterprise called SWIFT GmbH and is located at Hetzendorfer Straße 66-68, 1120 Vienna. We are one of many training firms of the ibc-: Hetzendorf and sell office equipment and supplies in both English and German.
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Organisation Chart
Mission Statement
Mission:
SWIFT GmbH is your reliable partner for high-quality office supplies. Our goal is to provide businesses and private customers with top-tier products that make their work more efficient and enjoyable. Through excellent service and a wide range of products, we offer everything our customers need for their success.
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Vision:
We strive to be recognized as the leading provider of office supplies in Austria. Our ambition is to be the first choice for customers who value quality, reliability, and innovation. With sustainable and modern solutions, we aim to shape the future of office work.
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Values:
✅ Customer Satisfaction – The success of our customers is at the heart of everything we do.
✅ Quality – We offer only products that meet the highest standards.
✅ Integrity – Honesty, transparency, and trust define our business relationships.
✅ Innovation – We continuously seek new solutions to meet our customers' needs.
✅ Sustainability – Responsibility towards the environment and society is a key priority for us.
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This mission statement serves as a guideline for all employees of SWIFT GmbH and as a promise to our customers and partners. We are committed to realizing our vision and ensuring long-term success.
Why we chose trade in office equipment
We have chosen the industry trade of office machines, office furniture, stationery, school and office articles, because this industry is in great demand and we see an economic success in this area. In addition, we have great interest in this industry and see a growing market, as it is becoming increasingly important for employers to be able to provide their employees with a pleasant and modern working environment.
What we do at our training company
Swift is a training company with 28 students and two teachers. Operating as a GesmbH (limited liability company), it is officially registered in the ACT Company Register. The managing directors are Eveline Skala and Fiona Leaf.
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Business Purpose & Industry
Swift specializes in the trade of office machines, office furniture, stationery, and office supplies.
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Processes
Our expertise and skills are the key to ensuring the smooth and efficient daily operations of our customers. By continuously refining our processes, we strive to provide the most effective office support possible. For corporate clients, our operations are designed to meet the unique needs and expectations of both business owners and their employees.
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Employees
Our employees are expected to apply their professional and interpersonal skills for the benefit of both the company and our customers. This means that each team member must take initiative while also working collaboratively. By empowering our employees to have a meaningful impact on our corporate goals, we foster a high level of motivation. We expect all employees to demonstrate maximum commitment and customer orientation to achieve the greatest possible success.
A Place for Learning
Working at Swift provides students with valuable insight into the future of work. Through hands-on tasks and independent execution, students are fully prepared for the professional world. Our goal is to create a learning environment where students can apply the knowledge they’ve gained throughout their education at IBC Hetzendorf and work autonomously.
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Teaching Concept
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Plan
Our objective is to enhance the initiative and teamwork skills of our employees.
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Do
Students are encouraged to independently handle everyday tasks within the company. This includes making informed decisions, managing their time effectively, and setting priorities. Collaboration and conflict resolution are promoted through the exchange of information within and between departments, fostering teamwork.
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Check
Employee surveys, interviews, and regular business meetings help facilitate communication and collaboration among the students. The work environment is designed to encourage independent work. Larger projects, such as organizing an assessment center or participating in company trade fairs, bring students together and strengthen their abilities through self-directed planning, organization, and execution.
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Act
We intentionally delegate tasks to encourage introverted students to step up and showcase their abilities within the training company. Additionally, responsibilities are clearly assigned across departments, allowing students to focus on their tasks without confusion about work distribution.
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Coaching
At Swift, teachers act as coaches. Employees are encouraged to set their own learning goals with guidance from their coaches. Regular self-assessments, along with feedback from coaches on progress towards these goals, support the continuous learning and development of each student.
Strategic Goals
As a company
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Plan
Our objective is to strengthen our market presence by achieving a 4% increase in sales. Additionally, we aim to secure our financial independence by boosting our profit by 6%.
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Do
To drive sales growth, we actively participate in various trade fairs to enhance our visibility and expand our customer base. We also send regular offers to all customers and keep them updated through our website. Our sales team is committed to sourcing high-quality products to ensure we consistently deliver on our promise of top-notch goods.
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Check
The marketing department is responsible for managing customer relationships and maintaining our public image. It oversees the majority of actions necessary to reach our goals. The finance department tracks our performance and works closely with the marketing team to support the planned initiatives.
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Act
To maintain customer engagement, we regularly include special offers in our internal school communications, which helps highlight our products and promotions. Additionally, we ensure that invoices are promptly sent to customers after each order is placed, reinforcing our reputation as a reliable supplier.
Sustainability
At Swift, we take sustainability seriously, making it a central part of our company’s values and operations. Our commitment to environmental responsibility influences everything we do, from our product design to our everyday practices. Some key areas of focus include:
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Product Longevity: We prioritize creating products that are durable, repairable, and of the highest quality to reduce waste and ensure longevity.
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Eco-friendly Production: We work to minimize the environmental impact of our manufacturing processes by adopting sustainable production methods.
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Sustainable Transportation: We aim to reduce carbon emissions by focusing on environmentally friendly transport options.
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Local Suppliers: Supporting regional suppliers helps lower our transportation footprint while fostering the local economy.
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Recyclable Packaging: We utilize economical, recyclable packaging to minimize waste.
Swift's values align with the Austrian Ecolabel, which certifies our commitment to sustainability. To ensure that these principles are reflected in our daily operations, we implement several eco-friendly measures, including:
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Using eco-paper for handouts and documents.
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Employing refillable whiteboard pens and ecological flipchart paper in our offices.
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Carefully selecting products that are durable, plastic-free, and produced with a short supply chain.
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Purchasing wooden, environmentally friendly office furniture.
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Adopting a “repair instead of throw away” mentality to prolong the life of office equipment.
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Maintaining a 19°C room temperature to save energy.
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Unplugging chargers after use to prevent unnecessary energy consumption.
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Installing solar-powered lighting instead of conventional lights to further reduce our environmental footprint.
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Digitalisation
Embracing Digital Transformation
In addition to our sustainable practices, we leverage digital technology to enhance efficiency and make interactions with our customers and partners smoother. Some of the ways we incorporate digital tools include:
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Implementing email calendars for streamlined scheduling and tracking important appointments.
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Email communication as the primary method for customer interactions, reducing paper waste.
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Conducting virtual sales calls via the Teams platform, minimizing travel-related emissions.
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Conducting staff surveys online, reducing the need for paper-based data collection.
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Managing all documents digitally, enabling efficient document sharing and collaboration.
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Encouraging the use of digital platforms across all departments to streamline operations.
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Launching and managing social media for marketing purposes to reach a broader audience while reducing environmental impact.
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Automating contract generation, reminders, and notifications to reduce paperwork and save time.
By integrating sustainability and digital innovation into every aspect of our business, Swift is committed to creating a greener future while improving efficiency and service delivery.
Annual Priorities
This year, we have chosen to focus on three key areas of our business.
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Online Presence
Our marketing team is increasing its online presence, particularly on social media platforms. We will actively share stories on Instagram, giving followers a glimpse into the exciting daily work at Swift. Additionally, we plan to host more online presentations, allowing anyone interested to join and learn more about our operations.
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Real-Life Experiences
We want to broaden the students’ exposure beyond what they’ve seen in the past. We plan to organize visits to universities, real businesses, and other relevant sites to give them a deeper understanding of how the real world works and offer a glimpse into what their future careers might hold. This hands-on experience will allow them to immerse themselves more deeply in real-life scenarios.
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Sustainability
Sustainability is a priority for us, and we want to put even more focus on it this year. With environmental concerns growing, Swift is committed to taking action. As sustainability covers a wide range of topics and approaches, we’ve dedicated a separate section to outline our ideas and initiatives for making a positive impact.
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Rebranding
To boost employee engagement, we’ve decided to refresh our brand by involving our students in the redesign of our logo. Additionally, we’ll introduce a new and innovative range of products, ensuring that our brand stays modern and relevant.
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Onboarding Guide
To further improve the onboarding experience for future employees, the current staff is working on creating a digital onboarding guide. This guide will include:
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A video introduction to the business
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Detailed process instructions with helpful tutorials created by the employees themselves
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A customized FAQ tailored to newcomers at Swift.
These initiatives will help us engage with our community, enhance the learning experience, and create a stronger, more sustainable future for Swift.
Our partner company
